Effective Date: 30 October 2026
Last Updated: 30 October 2026
Welcome to Swift Search.
Swift Search ("Swift Search", "we", "our", or "us") is a digital platform operating in South Africa that connects individuals and businesses with trusted service providers through our mobile applications and website.
We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and shared responsibly.
This Privacy Policy explains how we collect, process, use, store, disclose, and protect your personal information when you access or use the Swift Search mobile applications, website, and related services.
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
By accessing or using Swift Search, you acknowledge that you have read and understood this Privacy Policy.
We may collect different types of personal information depending on how you use our platform and which features you access.
When you create an account or use our services, we may collect:
Full name.
Email address.
Mobile phone number.
Account login and authentication information.
Profile picture, where provided.
Account type and profile details.
Communication preferences.
To help you find relevant service providers and enable service bookings, we may collect location information, including:
Current or approximate location.
GPS coordinates, when location permission is granted.
Service addresses and delivery or appointment locations.
Locations entered manually by users.
Location information may be used to identify nearby service providers, calculate distances, display relevant services, and facilitate bookings.
You can manage location permissions through your device settings. However, disabling location access may limit certain platform features.
When you search for, request, or book a service, we may collect:
Selected service categories.
Booking details and requirements.
Appointment dates and times.
Service addresses.
Additional instructions or notes.
Booking history and service status.
Communication between customers and service providers, where supported.
When you make payments through Swift Search, we may collect transaction-related information, including:
Payment amount.
Transaction reference.
Payment method.
Transaction status.
Payment and booking history.
Payments may be processed through third-party payment service providers. Depending on the payment method, your payment details may be collected and processed directly by the relevant payment provider.
We do not intentionally store full payment card numbers or security codes on our servers where these are handled by third-party payment processors.
For individuals and businesses registering as service providers, we may collect additional information, including:
Business or trading name.
Contact information.
Business address and service areas.
Service categories and descriptions.
Professional profile information.
Pricing and service availability.
Business registration details, where applicable.
Verification documents and supporting information submitted during onboarding.
Ratings, reviews, and service performance information.
This information helps us manage provider accounts, facilitate verification, and connect providers with potential customers.
When you use our applications or website, we may automatically collect certain technical information, such as:
Device type and operating system.
Application version.
IP address.
Device identifiers, where permitted and necessary.
Browser information.
App usage information.
Crash reports and diagnostic information.
Log and performance data.
This information helps us maintain platform security, troubleshoot technical issues, and improve the user experience.
We use collected information for legitimate business and operational purposes, including:
Creating and managing user accounts.
Authenticating users and protecting account security.
Connecting customers with relevant service providers.
Displaying nearby services and professionals.
Processing and managing service bookings.
Facilitating payments and transaction records.
Verifying service provider information.
Enabling communication between customers and providers.
Sending booking confirmations, updates, and notifications.
Providing customer support.
Managing complaints, disputes, and refunds.
Improving application performance and functionality.
Detecting fraudulent, suspicious, or unauthorized activities.
Maintaining platform security.
Complying with legal and regulatory requirements.
Sending promotional communications where permitted by law and applicable consent requirements.
We only process personal information for purposes that are lawful, relevant, and compatible with the purposes for which the information was collected.
Swift Search does not sell your personal information to third parties.
However, we may share certain information with trusted parties when necessary to operate our platform and provide our services.
When a customer submits a booking or service request, relevant information may be shared with the selected service provider.
This may include the customer's name, contact details, service address, booking requirements, and other information necessary to fulfil the requested service.
Similarly, customers may be able to view relevant service provider information, such as business names, service descriptions, pricing, service areas, and professional profiles.
We may share relevant transaction information with third-party payment processors to facilitate secure payment processing, refunds, and transaction verification.
Payment providers process information according to their own privacy policies and applicable legal requirements.
We may work with third-party companies that support our operations, including:
Cloud hosting and server providers.
Database and infrastructure providers.
SMS and authentication service providers.
Email delivery services.
Push notification services.
Maps and location services.
Analytics and application monitoring providers.
Customer support and communication tools.
These service providers may process personal information on our behalf and are expected to implement appropriate measures to protect the information entrusted to them.
We may disclose personal information when required to:
Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Protect the rights, property, and safety of Swift Search, users, or other parties.
Investigate fraud, security incidents, or unlawful activities.
Enforce our terms and conditions.
If Swift Search is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy and data protection requirements.
Swift Search may request access to your device's location to provide location-based services.
Location information may be used to:
Find service providers near you.
Display relevant services based on your area.
Help service providers identify customer service locations.
Calculate distances between users and providers.
Facilitate service bookings.
Location access is subject to your device permission settings. You can disable location access at any time through your device settings.
We do not use background location tracking unless a specific feature requires it, is disclosed to you, and the necessary permission and consent have been obtained.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorized access.
Accidental loss or destruction.
Unauthorized modification.
Misuse or disclosure.
Security breaches and other unlawful processing activities.
These measures may include access controls, secure server infrastructure, encryption where appropriate, authentication mechanisms, and regular system monitoring.
However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
The retention period may depend on:
The duration of your account.
Your booking and transaction history.
Legal and regulatory requirements.
Financial recordkeeping obligations.
Dispute resolution requirements.
Fraud prevention and security purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it in accordance with applicable laws.
Certain records may need to be retained for legitimate legal, financial, or regulatory reasons, even after an account deletion request.
Under applicable South African data protection laws, including POPIA, you may have the right to:
Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion or destruction of personal information where legally permitted.
Object to certain types of personal information processing.
Withdraw consent where processing is based on consent.
Object to certain direct marketing activities.
Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us using the details provided in the Contact Us section.
We may request reasonable verification of your identity before processing a privacy-related request.
You may request the deletion of your Swift Search account and associated personal information.
You can submit an account deletion request through the account deletion option within the application, where available, or contact us using the contact information provided in this Privacy Policy.
Upon receiving a valid account deletion request, we will take reasonable steps to delete or anonymise the associated personal information, subject to applicable legal, financial, regulatory, and legitimate security requirements.
Some transaction records or other information may be retained where required by law or necessary for resolving disputes and preventing fraud.
Our website may use cookies and similar technologies to:
Improve website functionality.
Remember user preferences.
Understand website usage.
Maintain security.
Improve overall user experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Swift Search may contain links to third-party websites, applications, or services.
These external services operate independently and may have their own privacy policies and data handling practices.
We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the relevant privacy policies before providing personal information to those services.
Some of our hosting providers, technology partners, or third-party service providers may operate outside South Africa.
As a result, personal information may be processed or stored in other countries where permitted under applicable data protection laws.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with POPIA and applicable legal requirements.
Swift Search is not intentionally designed to collect personal information from children without the required permission or legal authorisation.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the matter, including deletion where appropriate.
Parents or legal guardians who believe that a child has provided personal information without the required consent may contact us.
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any updates will be published on our website and may also be communicated through the application where appropriate.
The "Last Updated" date at the beginning of this document indicates when the latest changes were made.
We encourage users to review this Privacy Policy periodically.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Platform Name: Swift Search
Operating Country: South Africa
Email Address: info@swiftsearch.co.za
We will make reasonable efforts to respond to privacy-related enquiries and requests within the timeframes required by applicable law.
If you believe your personal information has been processed unlawfully or your privacy rights have been infringed, you may lodge a complaint with the Information Regulator of South Africa.
Website: https://inforegulator.org.za/
Swift Search – Your Privacy Matters.
We are committed to creating a trusted, secure, and transparent platform where customers and service providers can connect with confidence.
